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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All DALI products

Uncooled infrared detectors, thermal imaging cameras, modules, thermal imagers for surveillance, binoculars
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  • Thermal imaging sights DALI
    Thermal imaging sights
    Series RS1, RS3, RS5, etc.
  • Thermal imaging monoculars DALI
    Thermal imaging monoculars
    IRtech-S236 series, etc.
  • Thermal imaging binoculars DALI
    Thermal imaging binoculars
    MS715, S930MA, etc.
  • Manual thermal imagers DALI
    Manual thermal imagers
    T1M, LT3, LT7, etc.
  • Manual thermal imaging cameras DALI
    Manual thermal imaging cameras
    DL801/2-M, C25-M, V16, etc.
  • Thermal imaging cameras for online surveillance DALI
    Thermal imaging cameras for online surveillance
    DLD-M600, DLD-T, etc.
  • Special thermal imagers and cameras DALI
    Special thermal imagers and cameras
    F5, YRH350, etc.
  • Thermal imaging systems for online surveillance DALI
    Thermal imaging systems for online surveillance
    Series DLS-NP, DLS-16T, etc.
  • Temperature measurement systems DALI
    Temperature measurement systems
    DLSC-RL, etc.
  • Automotive thermal imagers DALI
    Automotive thermal imagers
    EX-VI-384, EX-VI-640, etc.
  • Thermal imaging modules DALI
    Thermal imaging modules
    ZE1920, SD16W, etc.
  • Uncooled infrared detectors DALI
    Uncooled infrared detectors
    Series VLD, DM17, etc.

NEW TECHNOLOGIES GROUP

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